What one person knows,kept for the team.
Your best people work things out every week. This keeps what they work out, and puts it where the next person can use it.
Follow it from a headto every desk.
It walks itself. Click any node to stop it and read what was actually captured.
Worked example — invented data
Decision · personal
The exception
Northwind get 14 days on renewal paperwork, not 7. Agreed with their broker in 2023. Captured the moment it came up, so the next person handling this account already knows.
J. Halloran · captured while handling it
Nothing graduates on its own. A note stays personal until the person who wrote it decides the desk would be better for having it — so sharing is something your people choose, and get credit for.
Book a discovery call.
Start with the map of your organization, or with the one job that hurts. Measured in hours and money, and everything we build stays yours.