Agentic workflows

We build AI intothe work that repeats.

Picked from your map, run inside the tools you already use, and checked by a named person on your team. Every month, you see the hours it gave back.

Book a discovery call
Service desk intake and triageINTAKE AND TRIAGE
01Joining the dots

The board says green.The inbox says otherwise.

Your project lead knows the delay email, the site call and drawing rev C are all the same job. Nothing else does. This is where that gets written down.

Worked example — invented data

The boardHarbour fit-out

  • Ductwork install

    Phase 2 handover waits on it

    On track

    Two weeks late. Written down from the thread, the call and rev C.

    10:06

  • Electrical first fix

    Level 3 riser

    On track

  • Snag list review

    Weekly

    On track
The inboxToday

  • Re: two-week delay

    09:12

    R. Mensah: steel is stuck in the yard. Two weeks, realistically.

    Same job

  • Site call, 12 Aug

    09:41

    00:11:40, a revised sequence agreed on the walk.

    Same job

  • Drawing rev C

    10:05

    Changes the duct run the handover waits on.

    Same job
02The record

And it leavesa paper trail.

Every read, every approval, every change, with a time and a name against it, written for somebody else to check.

Worked example · invented data

Audit ledgerHash chain intact
TimeActionEvent
08:41:02REVIEWWF-I03 queued at gate "Broker sign-off"

Illustrative run · not a live customer record

How it ships

Four stages, and a gateat the end of each one.

A stage is not finished because a demo worked. It is finished when its gate is passed and the number has moved.

  1. 01

    Discover

    We measure what the work costs you today.

    We map how it actually runs rather than how the process document says it runs, then rank the candidates and tell you which ones we would not automate.

    GateA baseline you have signed, and a ranked list
  2. 02

    Prove

    We run it on a slice of your real data before you commit.

    We build the evaluation set from your real failures, then run the thinnest working version against the baseline. If it cannot beat the old way at acceptable cost, we stop here, which is the cheapest place to stop.

    GateA fixed build scope, or an honest no
  3. 03

    Build

    The review lane gets built before the clever part.

    Autonomy is a dial, not a switch. Nothing turns it up except measured accuracy on your own cases.

    GateLive, under full human review
  4. 04

    Run

    It earns its autonomy, then it keeps earning it.

    Full review, then spot checks, then exceptions only. In regulated work the checking never stops, it just gets cheaper.

    GateGraduated, with a measured number

You get the documents before you ask for them: the domain pack, the security pack, the signed job spec, and one page a month once it runs.

After that we keep re-checking what it may touch, re-tuning it when your systems move, and producing the number.

Who holds the gate

Nothing leaves withouta name on it.

A named approver on every job, access tiers that say what it may touch, and a record you can hand to an auditor.

The safety modelThe shared stackQuestions we get asked
Start with one job

Book a discovery call.

Start with the map of your organization, or with the one job that hurts. Measured in hours and money, and everything we build stays yours.

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